Forfaits vacances – Khlong Kluea

Odeur d’humide et bruyant

Just ok but good location

Super hotel , par contre un de nos enfants à été malade dans la chambre (sur le sol) la femme de ménage est passée avec seulement une moppe sèche, nous sommes aller à la réception poir demander un coup de moppe mouillé apres la réponse positive personne n’est venu… Sinon hotel no1

Very disappointing experience. This place falls far short of its reputation and the prices it charges. The service is extremely poor. Sometimes there was no bartender available at all, and on one occasion the entire area was closed off. For a venue that presents itself as prestigious, this is simply unacceptable. I also had issues with billing. I was charged for drinks I had not consumed, while items included in my ticket were not properly provided. You have to check your bill carefully and ask for what you are entitled to receive. The breakfast was absolutely disgusting: artificial, chemical-tasting and completely unacceptable for the price. What makes it even worse is that I paid for it and was not given my breakfast on one of the days. On another day, after asking for a change, I was served half an egg with some salad. Honestly, are guests supposed to be rabbits? This is ridiculous, especially when you have already paid for your meal. At these prices, you expect excellent service, quality food, attentive staff and transparent billing. Unfortunately, the experience does not justify the cost at all. There are surely other places offering equally beautiful views at much lower prices, with friendlier staff, better food and far more professional service. I would not recommend this place and will not return.